Create a repair order: Simple, fast and uncomplicated!

1.) Please fill out our Repair oder.
2.) After completing the form, you will receive an e-mail with the attached repair order. Check your information, print out the document and sign it.
3.) Please send the device to us, well packed in sturdy packaging, with the repair order, without any additional accessories. Please note that any accessories supplied may be lost during the repair.

Our address:
Krisfix.de
Wallbergstraße 27
95482 Gefrees
Germany

If you are sending the parcel outside the European Union, please provide us with the shipment number: HERE

Standard processing: The processing time for the diagnosis after receipt of the device is between 5 and 20 working days.

Express processing: 49,90 Euro incl. VAT (a non-refundable fee and does not apply to data recovery).
Diagnosis processing time after receipt of the unit: between 1 and 5 working days. You will also receive the shortest possible time for repairs. The payment for express processing is described in the final invoice. After your payment is received, the unit will be returned to you immediately.

Prior repair attempt:
If the technician finds that the device has already had a previous repair attempt, it will take between 10 and 30 working days to diagnose the device. Express processing is NOT possible. More information here→

After your device has been diagnosed, we will contact you and send you an offer by e-mail. After your approval, we will then start the repair.
Once the repair has been completed, we will send you the invoice by e-mail. You can pay the invoice by bank transfer. As soon as the invoice has been paid, we will prepare your parcel for return shipping. You will receive another e-mail with the tracking number. The shipping costs depend on the chosen method. Free shipping via Deutsche Post is available within Germany.

If the repair is refused or not possible, you have the following options:
1.) Free disposal of the device.
2.) Payment of the diagnostic fee of 59.90 euros incl. VAT, which includes free return shipment within Germany (via Deutsche Post).

The device will be returned to the customer in an assembled condition. If requested by the customer, non-functional parts that were removed during the diagnostics will be returned together with the device. It is important that the contractor states this when refusing the offer. If the customer does not request this, the removed parts will be disposed of.