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MAIL-IN Repair

Create your Repair Order here easily and uncomplicated.

1.) Please fill out our Repair oder.

2.) You will receive an e-mail with the attached Repair Order.
Please check your information. Print the order and sign it.

3.) Send the device to us with the repair order, well packed and in sturdy packaging. (WITHOUT additional accessories such as SIM card, charger and etc.) The accessories sent with them may be lost during the repair process.

Our address:
Zum Liebeneck 8
91171 Greding

If you are sending the parcel outside the European Union, please provide us with the shipment number: HERE

After your device is diagnosed, we will contact you and send a quote via email. Once you have agreed to this, the actual repair will begin. 

After the repair is done, we will send you the invoice by e-mail. You can pay this by bank transfer. Once you have settled the invoice, the free return shipment will be made via DHL.

If the repair is refused or not possible, the following options are available to you:

1.) Dispose of device free of charge.

2.) Return device for diagnostic fee incl. free return shipping (within Germany) in the amount of 59.90 euros incl. VAT.

The device is returned to the customer in an assembled condition. At the request of the customer, non-functional parts that were removed during diagnosis will be returned together with the device. It is important that the client says so when he rejects the offer. If the client does not request this, the removed parts will be disposed of.

Standard processing: Diagnostics Processing time after receiving the device: between 5 and 20 working days

Express processing: 49,90 Euro incl. VAT (a non-refundable fee and does not apply to data recovery).
Diagnosis processing time after receipt of the unit: between 1 and 5 working days. You will also receive the shortest possible time for repairs. The payment for express processing is described in the final invoice. After your payment is received, the unit will be returned to you immediately.

Prior repair attempt:
If the technician finds that the device has already had a previous repair attempt, it will take between 10 and 30 working days to diagnose the device. Express processing is NOT possible.

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    Customer reviews

    Jannik B.Jannik B.
    04:48 20 Apr 23
    I'm from Germany, however I want to give foreign customers the chance to properly read my review... and......inform you about the gods work this man is doing.I was one of the guys who sent his broken 6800XT reference design (I bought from a friend not a miner!) to krisfix.It didn't took very long and he sent me his analysis respectively a proposal on how to progress. Further on he continued to support and inform me on what are my next steps.I'm really satisfied with how he handled my GPU all thought the card could not be repaired due to a cracked GPU chip.I hope I will never require his services again with my new GPU card. However if this one will quit it's job randomly I will definitely send it to Krisfix for repairs! Great job!read more
    Score WalkerScore Walker
    12:19 15 Apr 23
    I just received my fixed Graphics Card. It's back ~12 working days after I sent it in it's was.... Very professional and trustworthy! For me it was about 234€ for my RTX 3090.read more
    Bogdan ConstantinescuBogdan Constantinescu
    09:10 21 Feb 23
    I would definitely recommend this repair shop. From the first interaction to the last, everything... was absolutely great. Extremely professional and very helpful. I managed to repair my 3090 which had a ram problem and was unusable. Everything went perfect. The communication was great. Even after receiving the card, I asked a feedback regarding the caring of the card and they responded with some cooling tips. I am very pleased on their services and in case you have some GPU problems, this will be the first service I would look for in Europe.Attached some images with the received package and repaired card(do not take into consideration the testing platform that it is put on)read more
    John CarterJohn Carter
    10:00 09 Jan 23
    They repaired my watercooled rtx 3090 very quickly. card works perfect now.I asked them before... sending the card if its ok to leave the full waterblock on it and they had no problem with it.And the price was really fair aswell.5 Stars and Thank you again!read more
    Andrei TrandafirAndrei Trandafir
    17:13 01 Dec 22
    I don't usually write reviews, but I was truly impressed by the professionalism of this service.... Sent the GPU for diagnosis, got a quote for the repair, and, in 1 week of confirmed payment, got back a fully functional 2080ti. It's working like a charm.read more
    Franz SchreimelFranz Schreimel
    11:43 28 Mar 21
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