How does it work?
In a few steps to your repair
MAIL-IN Repair
After your device has arrived and been diagnosed, we will contact you or send you a offer by email.
Perform repair
After you agree to our offer, the actual repair begins. The duration depends on the type of repair.
Shipping to customer
As soon as the repair is done, we will send you the invoice by email. Immediately after receiving your payment, we will arrange the return shipment of the repaired device.
Customer Reviews
Super Service.Great prices.No problems, nothing to complain about.Page was saved as a favorite... 😉read more
Super Service.Great prices.No problems, nothing to complain about.Page was saved as a favorite... 😉read more
Quick contact after receipt of the defective graphics card including a diagnosis as well as the... costs and the approximate time required.Card came back well packaged and, above all, functional. Very clear recommendation from meread more
Quick contact after receipt of the defective graphics card including a diagnosis as well as the... costs and the approximate time required.Card came back well packaged and, above all, functional. Very clear recommendation from meread more
One of 3 devices was successfully repaired, although unfortunately the policy was changed in the... middle because of which I originally came to this company. But one of the devices is running flawlessly again.read more
One of 3 devices was successfully repaired, although unfortunately the policy was changed in the... middle because of which I originally came to this company. But one of the devices is running flawlessly again.read more
Very honest customer service and great work!I can only agree with the good reviews here!After my... problem could not be reproduced, I got a call asking how to proceed.We agreed on a few steps and after 22 days of waiting I am reunited with my Titan X Pascal, thank you very much for the work!One can only hope that the joy will last for a long time.Editing:After seven days the magic was unfortunately over, as I now know a VRAM chip was defective, which was replaced.Since the exchange was carried out within seven days, my evaluation remains on a guarantee without any further costs on my part.read more
Very honest customer service and great work!I can only agree with the good reviews here!After my... problem could not be reproduced, I got a call asking how to proceed.We agreed on a few steps and after 22 days of waiting I am reunited with my Titan X Pascal, thank you very much for the work!One can only hope that the joy will last for a long time.Editing:After seven days the magic was unfortunately over, as I now know a VRAM chip was defective, which was replaced.Since the exchange was carried out within seven days, my evaluation remains on a guarantee without any further costs on my part.read more
Frequently asked Questions
Standard processing: Diagnosis processing time after receiving the device: between 5 and 10 working days
Express processing: 25,00 Euro excl. VAT (a non-refundable fee and does not apply to data recovery).
Diagnosis processing time after receipt of the unit: between 1 and 5 working days. You will also receive the shortest possible time for repairs. The payment for express processing is described in the final invoice. After your payment is received, the unit will be returned to you immediately.
Prior repair attempt:
If the technician finds that the device has already had a previous repair attempt, it will take between 10 and 20 working days to diagnose the device. Express processing is not possible.
It depends on the type and the degree of difficulty. Most standard repairs take between 3 and 6 working days, for an express repair (if possible) between 1 and 3 working days. Unfortunately, we can only tell you the exact duration of the repair after a diagnosis. Once we have received your device and diagnosed it, we will contact you.
It works very simply.
- Please fill out our MAIL-IN form
- You will receive an e-mail with the attached Repair Order.
Please check your information. Print the order and sign it. - Schicken Sie das Gerät mit dem Reparaturauftrag, gut verpackt und in einer stabilen Verpackung zu uns. (OHNE zusätzliches Zubehör wie z.B. SIM-Karte, Ladegerät und etc.) Es ist möglich, dass das mitgelieferte Zubehör während des Reparaturvorgangs verloren geht.
If the repair is refused, you have the following options:
1.) Dispose of device free of charge.
2.) Return device for diagnostic fee incl. free return shipping (within Germany) in the amount of 50.00 euros excl. VAT.
The device is returned to the customer in an assembled condition. At the request of the customer, non-functional parts that were removed during diagnosis will be returned together with the device. It is important that the client says so when he rejects the offer. If the client does not request this, the removed parts will be disposed of.
If the repair is refused or not possible, you have the following options:
Dispose of device free of charge.
Return device for diagnostic fee incl. free return shipping (within Germany) in the amount of 50.00 euros excl. VAT.
The device is returned to the customer in an assembled condition. At the request of the customer, non-functional parts that were removed during diagnosis will be returned together with the device. It is important that the client says so when he rejects the offer. If the client does not request this, the removed parts will be disposed of.
After you have accepted our offer and the repair has been performed, we will send you the final invoice by email. You can pay this by bank transfer. Immediately after receiving your payment, your repaired device will be sent back.
Yes. Six months the warranty is on performed repair works and replaced components.
If it is not possible to recover the data, you will only be charged for the shipping costs.
If it is possible, back up your data and reset the device to factory settings before shipping it. Your data will be kept confidential during the repair and will not be deleted. However, KrisFix will not be liable for lost data during software and soldering repairs.
Yes, no problem! We work with customers from all over the world.
What should you pay attention to:
КrisFix will only pay the return shipping costs within Germany
Customers whose shipments come to us from countries outside Europe, it is imperative to note that customs fees or charges may be incurred when importing the package into Europe.